Privacy Policy

 

Last Updated: 04 October 2025

Thank you for visiting The Trophy House at hoptownth.com. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, place orders, contact us, or interact in other ways.

By accessing or using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information
You provide this information voluntarily when interacting with us. Examples include:

  • Name

  • Email address

  • Phone number

  • Mailing/shipping address

  • Billing address

  • Payment method or billing details (processed through third-party payment processors)

  • Any additional details you submit via contact forms, quote requests, or order forms

b. Technical / Automatically Collected Data
When you visit or use our site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited, time spent, referral sources

  • Cookies, web beacons, tracking pixels, or similar technologies

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders, including payments, shipping, and order notifications

  • To communicate with you (e.g., about your order status, customer support, quotes)

  • To send marketing, promotional materials, or newsletters, if you have opted in

  • To analyze and improve our website, products, and services

  • To detect and prevent fraud or other prohibited or illegal activities

  • To comply with legal or regulatory obligations

3. Sharing & Disclosure of Your Information

We do not sell your personal information. However, we may share or disclose your information in the following cases:

  • Service providers / contractors: Third parties who assist with payment processing, shipping, hosting, analytics, email marketing, or other services

  • Legal and safety reasons: If required by law, court order, or to respond to lawful requests by public authorities

  • Business transfers: If our business is sold, merged, or reorganized, your information may be transferred as part of that transaction (with notice to you)

4. Cookies, Tracking & Third-Party Tools

We use cookies and similar technologies to:

  • Recognize your device and preferences

  • Analyze usage patterns and traffic (via analytics tools)

  • Show relevant content or marketing (if applicable)

You can disable or block cookies via your browser settings. However, doing so may affect some features or functionality of our website.

We may also use third-party tools or services (e.g., Google Analytics, Facebook Pixel, email service providers) that collect and process data about your interaction with our site. Their use is governed by their respective privacy policies.

5. Data Retention & Security

  • Retention: We retain personal information only as long as necessary for the purposes for which it was collected or as required by law.

  • Security: We employ industry-standard security measures (such as SSL encryption, access controls, secure servers) to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access / Review: Request a copy of the personal information we hold about you

  • Correction / Update: Ask us to correct or update inaccurate or incomplete information

  • Deletion / Erasure: Request that we delete your personal data (subject to applicable legal exceptions)

  • Opt-out / Withdraw Consent: You can unsubscribe from marketing emails at any time or withdraw consent

  • Data Portability / Restriction: In certain jurisdictions (e.g. EU under GDPR), request transfer of your data in a structured format or restrict processing

  • Right to object: If processing is based on legitimate interests or direct marketing, you can object

To exercise these rights, please contact us using the contact details in Section 10.

7. Children’s Privacy

Our site and services are not directed to children under 13, and we do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected such data, contact us so that we can take appropriate steps to remove it.

8. International Visitors & Compliance

Because we may receive visits from users in other countries, this policy also aims to comply with data protection laws such as:

  • GDPR (European Union / United Kingdom)

  • CCPA / CPRA (California, USA)

If you are in a region with specific consumer data regulations, your rights under those laws apply, and we will handle your personal data in compliance as required by law.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal, technical, or operational reasons. We will post the revised version on this page and update the “Last Updated” date at the top. Please review this page from time to time.

10. Contact Us

If you have questions, concerns, or want to exercise your privacy rights, please contact us.

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